Refund policy

NOT ACCEPTED

But please contact me if you have problems with your order. 

You can always contact us for question at janiesbydesign@gmail.com.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

If you ordered the wrong item or size, exchanges can be made and will require a restocking fee.